Shipping Policy and Warranties
Here is our shipping policy to ensure you have a smooth and pleasant experience:
1. Order processing times
1.1. All orders placed on our online erotic accessories store are generally processed within 3 to 5 business days after payment is received. Business days do not include weekends and holidays.
1.2. Please note that periods of high demand, special promotions and unforeseen circumstances may cause additional delays in processing some orders. In such cases, we will keep you informed of possible delays.
2. Shipping Methods
Shipping costs are calculated based on the shipping method chosen, the total weight of the order, the delivery destination and other relevant factors.
3. Delivery areas
3.1. We only offer delivery to Canada. Please note that certain restrictions may apply to certain destinations, due to local laws or transportation limitations.
4. Order Tracking
4.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, if applicable. You will be able to follow the progress of your package until its delivery.
4.2. If you experience any issues with tracking your order or have any questions regarding delivery, please contact us and we will be happy to help.
5. Address information
5.1. Please be sure to provide accurate and complete address information when placing your order. We cannot be held responsible for any delays or lost packages due to incorrect or incomplete address information.
5.2. If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to make any necessary corrections before shipping.
6. Package delays and losses
6.1. Although we do everything possible to ensure punctual deliveries, some delays may occur due to circumstances beyond our control, such as strikes, severe weather conditions, logistical problems or carrier delays.
6.2. If your package is lost or not received, please contact us as soon as possible. We will open an investigation with the carrier to resolve the problem and offer you a suitable solution.
8. Customer Service
8.1. If you have any questions, concerns or need assistance regarding your order or shipping, please do not hesitate to contact us. We are here to help you and meet your needs.
Thank you for choosing Joca boutique for your purchases. We will strive to provide you with a pleasant and reliable shopping experience every step of the way.
We strive to provide high quality products and meet our customers' expectations for satisfaction. Some of our products come with warranties directly offered by the manufacturers via their respective websites.
1. Manufacturer Warranties
1.1. Some products available on our online store benefit from guarantees directly provided by the manufacturers. These warranties may vary in coverage, duration and specific conditions, depending on the product and manufacturer.
1.2. We encourage you to review the information provided by the manufacturer on their website regarding your product's warranty. These details can help you better understand the terms and steps to follow in the event of a warranty issue.
1.3. Please note that manufacturer warranties are separate from our store's returns and refunds policies. For products covered by the manufacturer's warranty, the procedures specified by the manufacturer must be followed for any request for repair, replacement or after-sales service.
2.1. Although manufacturer warranties are provided directly by them, our team is always available to help and guide you should you have any issues or questions regarding your product warranty.
2.2. If you are having difficulty accessing the manufacturer's warranty information or need assistance in initiating a service request from the manufacturer, please do not hesitate to contact us. We will do our best to assist you in the process.
2.3. We are also available to answer any questions you may have regarding the manufacturer's warranty before or after your purchase, to help you make an informed decision and choose the product that best suits your needs.
3. Returns and Refunds Policy
3.1. For products that are not covered by a manufacturer's warranty or for issues outside of the manufacturer's warranty, please note that we are unfortunately unable to provide an exchange, due to the specific nature of these products. However, if you have a problem with a product, such as a lubricant that has broken in transit, we strongly encourage you to contact us. Our team is here to help you resolve the issue in the best possible way.
We value customer satisfaction and strive to make your shopping experience pleasant and worry-free. If you have any questions or concerns regarding manufacturer warranties or other service requests, please do not hesitate to contact us. We are here to help you !
Effective date: June 1, 2023